Privacy Policy

At Suman Fashion, we value the trust of our customers and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide while using our website or shopping with us.

Information We Collect

We may collect basic customer information such as your name, phone number, email address, delivery address, and order details when you place an order or contact us. This information is collected solely to process orders, provide customer support, and improve our services.

How We Use Your Information

The information collected may be used to:

• Process and deliver your orders.

• Respond to customer inquiries and support requests.

• Share order updates and promotional offers (if applicable).

• Improve our products, services, and customer experience.

We do not sell, rent, or share your personal information with third parties except where required to complete your order or comply with legal obligations.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to keep your information secure, no online transmission or storage method is completely risk-free.

Cookies

Our website may use cookies to enhance your browsing experience, remember preferences, and analyze website performance. You may disable cookies through your browser settings if preferred.

Third-Party Services

Our website may use trusted third-party payment gateways, shipping partners, or analytics services. These providers have their own privacy policies governing the handling of your information.

Policy Updates

Suman Fashion reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on this page with immediate effect.

Return, Replacement & Exchange Policy

At Suman Fashion, customer satisfaction is important to us. Please read our policy carefully before placing an order.

No Refund Policy

All purchases made from Suman Fashion are non-refundable. Refunds will not be provided under any circumstances.

Replacement & Exchange Eligibility

Customers may request a replacement or exchange only in the following situations:

• The product received is damaged.

• The wrong product has been delivered.

• The product has a manufacturing defect (if applicable).

• There is a genuine size issue, subject to product availability.

Proof Required

To process any replacement or exchange request, the customer must provide:

• A complete unboxing/opening video recorded from the sealed package without any cuts or edits.

• Clear photographs showing the product and the issue.

• The request must be submitted within the specified time after delivery.

Without a valid unboxing video and supporting photographs, replacement or exchange requests cannot be approved.

Product Condition

The product must be:

• Unused and unwashed.

• Returned with original tags, packaging, and accessories (if any).

• Free from stains, perfume, damage, or signs of use.

Products that do not meet these conditions will not be accepted for exchange or replacement.

Approval Process

After receiving the required proof, our team will review the request. If approved, the replacement or exchange will be processed based on product availability. If the requested size or product is unavailable, an alternative product of similar value may be offered at the discretion of Suman Fashion.

Contact Us

For any exchange or replacement requests, customers should contact Suman Fashion with their order details, unboxing video, and product photographs. Our support team will assist you throughout the process.